Shipping & Returns Policy
At clothandcurve.com, we are committed to delivering a seamless and satisfying shopping experience. Below you will find important information regarding our shipping and returns process. By placing an order through clothandcurve.com, you agree to the terms outlined in this policy.
Order Processing
All orders are processed after they are successfully placed through clothandcurve.com. Please note that order processing is separate from shipping and may require additional handling time depending on order volume and product availability. During peak periods, processing times may be extended.
Once your order has been processed, you will receive a confirmation notification indicating that your items have been prepared for shipment.
Shipping Information
We offer shipping services to a wide range of destinations. Shipping availability may vary depending on your location and applicable regulations.
After your order has been dispatched, you will receive a shipping confirmation that includes tracking details where applicable. This allows you to monitor your shipment directly through the carrier’s platform.
Please ensure that all shipping details provided at checkout are accurate. clothandcurve.com is not responsible for delivery issues arising from incorrect or incomplete address information submitted by the customer.
Delivery
Delivery is handled by trusted third-party carriers. While we strive to ensure smooth and timely delivery, delays may occur due to factors beyond our control, including customs procedures, weather conditions, or logistical disruptions.
clothandcurve.com is not liable for any delays once an order has been transferred to the shipping carrier. Customers are encouraged to use the tracking information provided to stay updated on the status of their shipment.
Lost or Damaged Items
If your order arrives damaged or if items are missing, please contact us through clothandcurve.com as soon as possible. We will review each case individually and work toward an appropriate resolution.
For lost shipments, we recommend contacting the carrier directly using the tracking details provided. If additional support is needed, our team will assist in initiating an investigation where applicable.
Returns & Exchanges
We want you to feel confident in your purchase. If you are not completely satisfied, you may request a return or exchange through clothandcurve.com.
To be eligible, items must be unused, in their original condition, and returned with all original packaging. Certain items may not be eligible for return due to hygiene or final sale considerations.
Before sending any items back, customers must initiate a return request through clothandcurve.com and wait for approval. Unauthorized returns may not be accepted.
Return Process
Once your return request is approved, you will receive instructions on how to proceed. Please follow these instructions carefully to ensure your return is processed efficiently.
After we receive and inspect the returned items, we will notify you of the outcome. Approved returns will be processed accordingly.
Exchanges
If you wish to exchange an item, we recommend initiating a return and placing a new order through clothandcurve.com. This ensures the fastest processing and availability of your desired item.
Non-Returnable Items
Some items may be marked as non-returnable. These typically include products that are final sale, customized, or otherwise unsuitable for return. Please review product descriptions carefully before purchasing.
Policy Updates
clothandcurve.com reserves the right to update or modify this Shipping & Returns Policy at any time without prior notice. Any changes will be reflected on clothandcurve.com and will take effect immediately upon publication.